PRIVACY POLICY

Green Vacaay LLP is committed to protecting the privacy and security of our clients’ personal and financial information. We believe your private details should remain just that—private. When you share your personal information with us, we take all reasonable steps to ensure that your details are kept secure and confidential. We are fully committed to safeguarding your information and complying with applicable privacy laws.

Our Privacy Policy
Green Vacaay LLP recognises that your privacy is important and wants your interaction with us to be secure, transparent, and trustworthy. This Privacy Policy outlines how we collect, handle, store, use, and disclose your personal information when you engage with our services or visit our website.

1. What Personal Information We Collect
   

   We collect personal information that is necessary to provide you with our travel services. This may include, but is not limited to:

   • Full name, address, contact number and email address

   • Date of birth and gender

   • Passport details and visa information

   • Travel insurance details

   • Payment and credit/debit card details

   • Travel preferences and past bookings

   • Special requirements (including medical, accessibility or dietary needs)

   In some cases, we may be required to collect sensitive information, such as health details, to tailor our services to your needs.

2. How We Collect Personal Information

Your personal information may be collected in various ways, including:

• Online booking forms and enquiry submissions

• Phone calls, SMS, WhatsApp and in-person communication

• Subscription or entry forms

• Emails and other electronic messages

• Social media engagement

• When booking through a group coordinator

We may also receive personal information about you from third parties, such as tour providers, payment processors, or someone acting on your behalf (e.g., a travel organiser or family member).

3. Use of Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us personalise your visit, remember your preferences, and improve our services. Cookies may also be used to track usage patterns and provide relevant advertising. You can manage cookie settings through your browser.

4. Why We Collect Personal Information

We collect your personal information to:

• Confirm your identity and manage bookings

• Process payments and provide confirmations

• Provide you with travel products and services

• Inform you of new packages, offers or changes in services

• Comply with legal obligations

• Improve and personalise your experience

• Perform internal business operations and research

5. Use and Disclosure of Your Information

We only use and disclose your personal information for the purposes it was collected, such as:

• Delivering services you have booked

• Disclosing information to our partners and service providers, such as airlines, hotels, tour operators, insurance providers, and IT support

• Sending travel documents, alerts, and communications

• Conducting marketing and promotional activities (with your consent)

Green Vacaay LLP may also disclose your information to comply with legal obligations or respond to law enforcement agencies.

6. Marketing Communications

With your consent, we may use your information to notify you of offers, packages, promotions, and newsletters through SMS, email, phone, or online advertising. You may opt out at any time by following the unsubscribe instructions provided in each communication or by contacting us directly.

7. Third Parties We May Share Information With

We may disclose your information to:

• Travel service providers (airlines, hotels, visa agencies, insurance companies, etc.)

• Marketing agencies and digital communication service providers

• Customer research and analytics providers

• Legal and regulatory bodies, when required

• International affiliates or agents for bookings and fulfilment

• Cloud storage and IT service providers

8. Overseas Disclosure

As part of providing global travel services, we may transfer your personal information to international destinations, including but not limited to:
USA, UK, European Union, Japan, Thailand, UAE, India, New Zealand, Fiji, and the Philippines.

All such transfers will comply with applicable privacy regulations and only occur for the purposes outlined above.

9. Protecting Your Personal Information

We take extensive security measures to protect your information, including:

• Secure servers and encrypted transmissions

• Firewalls, anti-virus, and monitoring systems

• Access control and password protection

• Employee confidentiality training

• Secure disposal of personal records

• Backups and disaster recovery protocols

While we strive to safeguard all information, please be aware that internet-based transmissions are never completely secure. For highly sensitive information, we recommend using secure channels.

10. Non-Customer Information

If you engage with us through competitions, surveys, promotions, or social media (but are not an existing customer), your personal information will still be collected and used according to this Privacy Policy.

11. Accessing and Correcting Your Information

You may request access to, or correction of, your personal information by contacting our Privacy Officer. Requests may be subject to verification and administration fees. We aim to respond within 30 days.

If we decline your request, we will provide a written explanation and inform you of further steps, such as adding a statement of correction.

12. Complaints and Feedback

Step 1: Contact Us

If you have concerns about your privacy or how we’ve handled your data, please contact us. Most issues can be resolved promptly.

Step 2: Internal Review

If you’re unsatisfied with the response, request escalation to our senior management for review.

Step 3: External Review

Should internal resolution fail, you may escalate the complaint to an external dispute resolution body or regulator.

13. Withdrawing Consent & Marketing Removal

If you no longer wish to receive communications from Green Vacaay LLP:

• Email us at: info@green-vacaay.com

• Or use the unsubscribe link in our email campaigns

Your details will be removed from our marketing list within a reasonable timeframe.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services indicates acceptance of the policy and its updates.

Last Updated: 31 March 2025

15. Contact Details

Green Vacaay LLP
15/A, New Haven, 3rd Floor, Chhedanagar, Chembur, Mumbai – 400089, India
📞 +91 83560 55495 | +91 77159 48585
✉️ info@green-vacaay.com
🌐 www.green-vacaay.com (Update if needed)